Contact and Inquiry Management

When contacting us (e.g., by post, contact form, email, telephone, or via social media) as well as within existing user and business relationships, the information of the inquiring persons is processed insofar as this is necessary to respond to the contact inquiries and any requested measures.

Processed data types: Inventory data (e.g., full name, residential address, contact information, customer number, etc.); Contact data (e.g., postal and email addresses or telephone numbers); Content data (e.g., text or image messages and contributions as well as related information, such as details of authorship or time of creation); Usage data (e.g., page views and time spent, click paths, usage intensity and frequency, types of devices and operating systems used, interactions with content and functions). Meta, communication, and process data (e.g., IP addresses, time details, identification numbers, involved persons).

Data subjects: Communication partners.

Purposes of processing: Communication; organizational and administrative procedures; feedback (e.g., collecting feedback via online form). Provision of our online offer and user-friendliness.

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Legal bases:

Legitimate interests (Art. 6(1)(f) GDPR). Contract performance and pre-contractual requests (Art. 6(1)(b) GDPR).

Further information on processing operations, procedures and services:

Contact form: When contacting us via our contact form, by email or other communication channels, we process the personal data provided to us in order to respond to and handle the respective request. This usually includes information such as name, contact details and, where applicable, further information that is provided to us and is necessary for appropriate handling. We use this data exclusively for the stated purpose of contact and communication; Legal bases: Contract performance and pre-contractual requests (Art. 6(1)(b) GDPR), Legitimate interests (Art. 6(1)(f) GDPR).

Audio Content

We use hosting services from providers to offer our audio content for listening and downloading. We use platforms that enable the upload, storage and distribution of audio material.

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Processed data types: Usage data (e.g., page views and time spent, click paths, usage intensity and frequency, types of devices and operating systems used, interactions with content and functions); Meta, communication, and process data (e.g., IP addresses, time details, identification numbers, involved persons). Log data (e.g., log files concerning logins or data retrievals or access times).

Data subjects: Users (e.g., website visitors, users of online services).

Purposes of processing: Reach measurement (e.g., access statistics, recognition of returning visitors); conversion measurement (measuring the effectiveness of marketing measures); profiles with user-related information (creation of user profiles). Provision of our online offer and user-friendliness.

Legal bases: Legitimate interests (Art. 6(1)(f) GDPR).

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Further information on processing operations, procedures and services:

Spotify: Podcast hosting, publishing and management of podcast content, analysis of listening behavior and statistics, monetization options for podcasters; Service provider: Spotify AB, Regeringsgatan 19, SE-111 53 Stockholm, Sweden; Legal basis: Legitimate interests (Art. 6(1)(f) GDPR); Website: https://podcasters.spotify.com/. Privacy Policy: https://www.spotify.com/de/legal/privacy-policy/.

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Newsletter and Electronic Notifications

We send newsletters, emails and other electronic notifications (hereinafter "newsletter") only with the consent of the recipients or based on a legal basis. If the contents of the newsletter are specified in the course of registration, they are decisive for the users’ consent. Normally, providing your email address is sufficient for registration. To provide you with a personalized service, we may also ask for your name for a personal salutation in the newsletter or further information if necessary for the purpose of the newsletter.

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Deletion and restriction of processing: We may store unsubscribed email addresses for up to three years based on our legitimate interests before deleting them to be able to prove previously given consent. The processing of this data is limited to the purpose of defending potential claims. Individual deletion requests are possible at any time, provided that the former existence of consent is confirmed. In the case of obligations to permanently observe objections, we reserve the right to store the email address solely for this purpose in a block list.

The logging of the registration process is based on our legitimate interests in order to prove its proper execution. If we commission a service provider with sending emails, this is based on our legitimate interests in an efficient and secure delivery system.

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Contents:
Information about us, our services, campaigns, and offers.

Processed data types: Inventory data (e.g., full name, residential address, contact information, customer number, etc.); Contact data (e.g., postal and email addresses or telephone numbers); Meta, communication, and process data (e.g., IP addresses, time details, identification numbers, involved persons). Usage data (e.g., page views and time spent, click paths, usage intensity and frequency, types of devices and operating systems used, interactions with content and functions).

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Data subjects: Communication partners.

Purposes of processing: Direct marketing (e.g., by email or post).

Legal bases: Consent (Art. 6(1)(a) GDPR).

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Right to object (opt-out): You can cancel the receipt of our newsletter at any time, i.e. revoke your consent or object to further receipt. A link to unsubscribe from the newsletter can be found at the end of each newsletter or you can use one of the above contact options, preferably email.

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Further information on processing operations, procedures and services:

Measurement of opening and click rates: The newsletters contain a so-called "web beacon", i.e. a pixel-sized file that is retrieved from our or the server of our service provider when the newsletter is opened. Technical information, such as browser and system data as well as your IP address and the time of retrieval, is initially collected during this process. This information is used to improve our newsletter technically and to analyze the reading behavior of users based on their retrieval locations or access times. This analysis also includes determining whether and when newsletters are opened and which links are clicked. The information is assigned to individual newsletter recipients and stored in their profiles until deletion. The evaluations serve to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users. The measurement of opening and click rates and the storage of the measurement results in user profiles – This text section must be unlocked with a premium license; Legal basis: Consent (Art. 6(1)(a) GDPR).

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Web Analytics, Monitoring and Optimization

Web analysis (also referred to as "reach measurement") is used to evaluate the visitor flows of our online offer and may include behavior, interests, or demographic information about visitors, such as age or gender, as pseudonymous values. Reach analysis allows us, for example, to determine when our online offer or its functions or content are most frequently used.

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In addition to web analysis, we may use testing procedures to test and optimize different versions of our online offer or its components.

Unless otherwise specified, profiles may be created for these purposes, and information may be stored in a browser or device and then read. The information collected includes visited websites and elements used there as well as technical details such as the browser used, the computer system, and information on usage times. If users have consented to the collection of their location data, this may also be processed.

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In addition, users’ IP addresses are stored. However, we use IP masking (pseudonymization by shortening the IP address) to protect users. Generally, no clear data (such as email addresses or names) of users are stored in the context of web analysis, A/B testing and optimization, but pseudonyms. This means that neither we nor the providers of the software used know the actual identity of the users, only the information stored in their profiles.

Legal basis: If we ask users for their consent to the use of third-party services, the legal basis is consent. Otherwise, user data is processed on the basis of our legitimate interests (i.e. interest in efficient, economical and user-friendly services). In this context, we also refer to the information on the use of cookies in this Privacy Policy.

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Processed data types: Usage data (e.g., page views and time spent, click paths, usage intensity and frequency, types of devices and operating systems used, interactions with content and functions). Meta, communication, and process data (e.g., IP addresses, time details, identification numbers, involved persons).

Data subjects: Users (e.g., website visitors, users of online services).

Purposes of processing: Reach measurement (e.g., access statistics, recognition of returning visitors); profiles with user-related information (creation of user profiles). Provision of our online offer and user-friendliness.

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Security measures: IP masking (pseudonymization of the IP address).

Legal bases: Consent (Art. 6(1)(a) GDPR). Legitimate interests (Art. 6(1)(f) GDPR).

Further information on processing operations, procedures and services:

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Google Analytics: We use Google Analytics to measure and analyze the use of our online offer based on a pseudonymous user identification number. This identification number does not contain any unique data, such as names or email addresses. It is used to assign analysis information to a device, to recognize which content users have accessed, which search terms they have used, whether they have accessed it again or interacted with our online offer. The time and duration of use, as well as the sources referring users to our online offer and technical aspects of their devices and browsers, are also stored. Pseudonymous profiles of users are created using information from the use of different devices, with cookies possibly being used. Google Analytics does not log or store individual IP addresses for EU users. Analytics only provides rough geographic location data by deriving it from IP address metadata: city (and derived latitude and longitude), continent, country, region, subcontinent. For EU traffic, IP address data is used exclusively for geolocation derivation before being deleted immediately. It is not logged, accessible, or used for further purposes. When Google Analytics collects measurement data, all IP queries are performed on EU-based servers before the traffic is forwarded to Analytics servers for processing; Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; Legal basis: Consent (Art. 6(1)(a) GDPR); Website: https://marketingplatform.google.com/intl/de/about/analytics/; Security measures: IP masking (pseudonymization of the IP address); Privacy Policy: https://policies.google.com/privacy; Data Processing Agreement: https://business.safety.google/adsprocessorterms/; Basis for third-country transfers: Data Privacy Framework (DPF); Opt-out option: Opt-out plugin: https://tools.google.com/dlpage/gaoptout?hl=de, ad display settings: https://myadcenter.google.com/personalizationoff. More information: https://business.safety.google/adsservices/.

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Social Media Presence

We maintain online presences within social networks and process user data in this context to communicate with users active there or to offer information about us.

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We point out that user data may be processed outside the European Union. This may pose risks for users, for example, making it more difficult to enforce user rights.

In addition, user data is usually processed within social networks for market research and advertising purposes. Based on usage behavior and resulting interests, usage profiles can be created and used to, for example, display advertisements inside and outside the networks that are likely to match users’ interests. Cookies are usually stored on users’ devices to record usage behavior and interests. Data can also be stored in user profiles regardless of the devices used (especially if users are members of the respective platforms and logged in).

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For detailed information on the respective processing and opt-out options, please refer to the privacy policies of the network providers.

In the case of information requests and the exercise of data subject rights, we also point out that these can be asserted most effectively with the providers. Only they have access to the users’ data and can take immediate action. If you still need help, you can contact us.

Processed data types: Contact data (e.g., postal and email addresses or telephone numbers); Content data (e.g., text or image messages and contributions as well as related information, such as authorship details or time of creation). Usage data (e.g., page views and time spent, click paths, usage intensity and frequency, types of devices and operating systems used, interactions with content and functions).

Data subjects: Users (e.g., website visitors, users of online services).

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Purposes of processing: Communication; feedback (e.g., collecting feedback via online form). Public relations.

Legal bases: Legitimate interests (Art. 6(1)(f) GDPR).

Further information on processing operations, procedures and services:

Instagram: Social network; Service provider: Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland; Legal basis: Legitimate interests (Art. 6(1)(f) GDPR); Website: https://www.instagram.com; Privacy Policy: https://instagram.com/about/legal/privacy. Basis for third-country transfers: Data Privacy Framework (DPF).

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Facebook Pages: Profiles within the Facebook social network – We are jointly responsible with Meta Platforms Ireland Limited for the collection (but not further processing) of data from visitors to our Facebook page ("fan page"). This data includes information on the types of content users view or interact with, or the actions they take, as well as information about the devices used by users (e.g., IP addresses, operating system, browser type, language settings, cookie data). Facebook also uses this information to provide "Page Insights" analytics services to page operators. We have a specific agreement with Facebook ("Page Insights Controller Addendum") regarding security measures and the fulfillment of data subject rights. Further information can be found here: https://www.facebook.com/legal/terms/page_controller_addendum and https://www.facebook.com/legal/terms/information_about_page_insights_data; Service provider: Meta Platforms Ireland Limited; Legal basis: Legitimate interests (Art. 6(1)(f) GDPR); Website: https://www.facebook.com; Privacy Policy: https://www.facebook.com/about/privacy. Basis for third-country transfers: Data Privacy Framework (DPF).

LinkedIn: Social network – We are jointly responsible with LinkedIn Ireland Unlimited Company for the collection (but not further processing) of visitor data for the creation of "Page Insights" (statistics) of our LinkedIn profiles. Data includes information about content viewed or interacted with, actions taken, device information, and user profile details such as job function, country, industry, seniority, company size, and employment status. Further details: https://www.linkedin.com/legal/privacy-policy. Agreement: https://legal.linkedin.com/pages-joint-controller-addendum; Service provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland; Legal basis: Legitimate interests (Art. 6(1)(f) GDPR); Website: https://www.linkedin.com; Privacy Policy: https://www.linkedin.com/legal/privacy-policy; Basis for third-country transfers: Data Privacy Framework (DPF). Opt-out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

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Plug-ins and Embedded Functions and Content

We integrate functional and content elements into our online offer that are obtained from the servers of their respective providers (third parties). These may include graphics, videos, or maps.

The integration always requires that the third-party providers of these contents process the users’ IP address, since they could not send the contents to their browser without the IP address. The IP address is therefore required to display these contents or functions. We strive to use only content whose providers use the IP address solely to deliver the content. Third parties may also use pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the users’ device and contain technical information about the browser and operating system, referring websites, visit time as well as further information on the use of our online offer, and may also be combined with such information from other sources.

Legal basis: If we ask users for consent to the use of third-party services, the legal basis is consent. Otherwise, user data is processed on the basis of our legitimate interests (i.e. interest in efficient, economical and user-friendly services). In this context, we also refer to the information on the use of cookies in this Privacy Policy.

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Processed data types: Usage data (e.g., page views and time spent, click paths, usage intensity and frequency, types of devices and operating systems used, interactions with content and functions). Meta, communication, and process data (e.g., IP addresses, time details, identification numbers, involved persons).

Data subjects: Users (e.g., website visitors, users of online services).

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Purposes of processing: Provision of our online offer and user-friendliness.

Legal bases: Consent (Art. 6(1)(a) GDPR). Legitimate interests (Art. 6(1)(f) GDPR).

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Further information on processing operations, procedures and services:

Google Fonts (retrieval from Google server): Retrieval of fonts (and icons) for technically secure, maintenance-free and efficient use of fonts and icons with regard to timeliness, loading times, consistent presentation and consideration of possible license restrictions. The provider of the fonts is informed of the user’s IP address so that the fonts can be provided in the user’s browser. Technical data (language settings, screen resolution, operating system, hardware used) is also transmitted, which is necessary for providing the fonts depending on devices and technical environment. This data may be processed on a server of the font provider in the USA. According to Google, no IP addresses are logged, stored, or analyzed. Details of HTTP requests (requested URL, user agent, referrer URL) are logged for debugging and aggregated usage statistics. More information: https://developers.google.com/fonts/faq/privacy?hl=de. Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; Legal basis: Legitimate interests (Art. 6(1)(f) GDPR); Website: https://fonts.google.com/; Privacy Policy: https://policies.google.com/privacy; Basis for third-country transfers: Data Privacy Framework (DPF).

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Changes and Updates

We ask you to regularly inform yourself about the content of our Privacy Policy. We adjust the Privacy Policy as soon as changes in the data processing we carry out make this necessary. We will inform you as soon as the changes require an action on your part (e.g., consent) or other individual notification.

If we provide addresses and contact details of companies and organizations in this Privacy Policy, please note that the addresses may change over time and we ask you to verify the information before contacting them.

Created with the free data protection generator.de by Dr. Thomas Schwenke

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